Frequently Asked Questions

  • What is Simple Give?

    Simple Give provides churches and non-profit organizations the ablility to accept online giving. Churches can also take payments for church camp, conferences, building programs and other preconfigured accounts. Churches can setup a way for members to help victims of a natural disaster like Katrina within minutes.

  • How do I use Simple Give?

    We have created a demo for you to have full access to the product. Please go to http://www.simplegive.com/demo/ to learn more.

  • Can I accept recurring donations and payments?

    Yes, you can setup multiple recurring payments and donations.

  • How will I know a donation has been made?

    In additional to real-time reporting, SimpleGive offers email notifications for donations. We provide a daily batch summary of your account’s activity. Of course, your donors will receive an email receipt for any gift processed.

  • How soon after a donation is processed can I expect to receive the funds?

    Credit/Debit Card transactions are deposited within 2-3 business days. ACH/eCheck transactions can take a bit longer as there is no real-time authorization with ACH/eChecks like there is with Credit/Debit Card transactions.

  • What payment types does SimpleGive offer?

    We offer all the major card brands: VISA, MasterCard, Discover, and American Express. We also process ACH/eCheck transactions.

  • Can I use Simple Give to accept transactions other than donations and giving?

    Yes, you can accept moneys on any pre-configured category. Accept payments for camp registration, building funds, a special offering for Easter.

  • We’d like to test our SimpleGive account with a few people first before we offer it to the entire congregation. Will this be possible?

    Absolutely! This is a great way to get started with your Simple Give account. It not only allows you to get familiar with Simple Give, but also helps build confidence with the product among your team.

  • How long will it be before I can start taking donations?

    Less than twenty-four hours from the time your merchant account application is approved. Merchant account applications usually take 3-4 business days to be approved.

  • Does Simple Give offer a “virtual terminal”?

    Yes.

  • What is a “virtual terminal”?

    The secure Virtual Terminal and Batch Upload features enable merchants to process credit card and/or ACH transactions manually. Simple Give merchants access the Virtual Terminal and Batch Upload features through a Web-based Merchant Interface. Transactions are immediately submitted for authorization and processing each day.

  • Is SimpleGive Secure/PCI Compliant?

    Yes, we are proud to be PCI Compliant. Any organization that stores, processes, or transmits payment cardholder data, no matter what size, must meet the Payment Card Industry Data Security Standard (PCI DSS). These requirements are set forth by the PCI Security Standards Council to enhance payment card data security, and ultimately, protect your organization.